FREQUENTLY ASKED QUESTIONS
How do I find the right size ?
To find your ring size, measure the circumference of your finger by wrapping a strip of paper or string around its base, marking where it overlaps, and then measuring that length in millimeters with a ruler. Compare the measurement to a standardized ring size chart to find your size, or visit a professional jeweler for the most accurate result.
How long until I have my jewelry?
Each piece in our collection is handcrafted with care. Delivery time is usually 3-5 business days.
If you have any questions about your order’s expected delivery date, our customer support team is available to assist you. Please email hello@holylumiere.com
What is your Return Policy
At Holy Lumière, each piece is thoughtfully crafted as a one-of-a-kind creation. Because every ring is made specifically for you, all sales are final, and we do not offer returns or exchanges.
For more details, please refer to our Return Policy.
How can I track my order?
We aim to process and ship orders within 24-48 hours of placement.
Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress. Simply use the provided tracking information to stay updated on your shipment.
I have another question
Please email us our cutomer support team at hello@holylumiere.com and we would be happy to assist with any questions you may have.